NHS / Private Referral Triage & Patient Onboarding Portal
NLP classification pipeline and responsive UK GDPR-compliant portal slashing patient intake times from 4 days down to 30 minutes.
Patient intake time slashed from 4 days to 30 minutes with zero intake record losses.
The Challenge
Medical secretaries were overwhelmed processing unstructured GP referral letters, diagnostic PDFs, and insurance claims across 4 regional private clinics, leading to long patient response times.
The Solution
Developed a secure patient intake web portal backed by an automated NLP triage pipeline that categorizes medical urgency for doctor review.
Responsive, HIPAA/UK GDPR-compliant web portal where patients complete medical histories and track appointment workflows.
Classification engine that extracts clinical urgency and flags critical symptoms for immediate priority doctor review.
High-availability GCP setup with end-to-end data encryption at rest and in transit with strict role-based access control.
Key Outcomes
Patient intake time slashed from 4 days to 30 minutes.
Zero intake record losses across 4 regional clinics.
Automatic symptom urgency prioritization for priority doctor review.
Full HIPAA & UK GDPR data encryption at rest and in transit.